Refund policy
Refunds
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund.
For accounting and VAT purposes, after 7 days we offer no refunds, even if items have been supplied by that stage. (Also referred to as a "voucher" purchase) You may gladly use the credit to purchase another item or give it to a friend to use.
Where refunds are approved, please allow 7 working days for processing.
If payment was made by credit card, 7 working days must have passed since the purchase to ensure funds have cleared in our account and are not reverseable.
Note that 5% transaction fees are deducted before refunding on card payments.
Returns
We will gladly replace any items that you are not 100% satisfied with, provided you bring this to our attention within 7 days of your purchase.